A sense of belonging is the key to student retention and success.  In 2016 7 the Student Experience Unit, in collaboration with the Students’ Union, designed a Welcome Festival for new and returning students. This event was a great success and we have taken the decision to hold the event again this year to take place on Monday 18th & Tuesday 19th September, coinciding with enrolment.  The Festival is designed to help all new and returning students to feel welcomed (or welcomed back) and to increase their dwell time on campus.  The Festival will increase opportunities for our students to meet key contacts and make friends. The Festival will take place on The Sward.  After enrolment, students will be expected to attend an hour-long School Welcome session in a marquee delivering key messages and introducing colleagues who will support them.  At the event we will give out welcome bags with postcards, a wall planner, playing card welcome guides, power banks, and a water bottle along with some really great treats from the SU.  Outside on The Sward there will be food stalls selling a range of food and drinks.  There will also be outdoor games and stalls from key services such as careers and volunteering.  Capitol FM will also be in attendance.


New students are expected to be on campus for 3-4 hours on their enrolment day, to enrol and attend the Welcome Festival.  Enrolment will take place in Chancellor’s Mall.  After enrolling, students will be given a postcard to the School Welcome session and directed to the marquee on The Sward.  They can remain at the Welcome Festival for as long as they would like but are strongly encouraged to attend the hour-long School Welcome session relevant to their programme.  Student ambassadors will be working across the 18th and 19th of September.  Programme-level information will be sent out to students via email and they will be invited to look at a newly designed Padlet site for further information.


This year Student Services are recruiting a number of Student Ambassadors to the role of I-Point (Information Point) Assistants. Each I-Point Assistant will be clearly identifiable by their uniform, promotional material and signage. The role of the I-Point Assistant is to provide basic information, advice and guidance to assist students with the transition to university life, which in turn will help to relieve some of the pressure on other areas of Student Services during the busy enrolment period.

The I-Point Assistants will be located at specific stations within Chancellor’s Mall, Court Entrance and Main Reception (Senate House) from Monday 18th September for two consecutive weeks. The I-Points assistants will work from 8:30am to 6:00pm on Monday to Thursday of each week. On Friday of the first week they will work from 8:30am to 2:00pm and on Friday of the second week they will work from 8:30am to 3:00pm. There will be no I-Point station in the Court Entrance during the second week.
Alongside the manned I-Point stations, there will also be I-Point Assistants walking around the campus carrying large ‘Ask Me’ signs to support and direct students as they arrive and move around the campus. I-Point Assistants will have electronic access to the University website and FAQ’s, they will also be handing out a Z-Card leaflet to students which includes information to support the students during their first few weeks of University life, along with useful contact numbers and a campus map.


To support the I-Points project, we would like all staff to wear the red and white ASK ME badges during the weeks of the 18th and 25th September.  This will be a clear and easy way for students to identify members of staff who are happy to be approached for help with directions and simple queries.

For further information please contact Emma Dalling, Student Advisor 01204 903733 or email .


The SLOs are running a “Get Ahead” Summer School from Wednesday 6th to Friday 8th September 2017. This is a great opportunity offered to all our new students.  The Summer School is designed for new students to find out about the University before the welcome period and features workshops and talks to help attendees settle in and get off to a flying start.

The Summer School will be broken down into subject areas to allow maximum support.

Wednesday 6th September 2017 – STEM Subjects

Thursday 7th September 2017 – Arts and Media Subjects

Friday 8th September 2017 – Foundation Year and Access Subjects

Please do get in touch if you require any further information.


The Skills Checks project to identify ‘at risk’ students will take place again this academic year. Some adjustments have been made based on last years’ experience.  Firstly, there are some changes to the content, the Literacy Check will be entirely based on the short essay and the short answer Literacy Check has been replaced by a Wellbeing Check. The Numeracy Check will be available for those programmes that wish to use it. Secondly, the timing of the checks was thought to be too late last year, so they should be completed in weeks 1 and 2 this year. Thirdly, students will again be given an Outcome that reflects their level of risk based on the Checks, but the results and recommended actions will be disseminated via a meeting with Student Experience, EPTs and the programme team as well as by email.

The Checks will again be delivered via Moodle. The same laptop room will be available for programmes without PC access in the timetable. Mary Barden will be in touch nearer the time to arrange access to Moodle and provide further details of administering the Checks.

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